Lifeline Personal Emergency Response System

Whether you’re recovering from surgery, have a medical condition, or worry about falling, help is not far away. Lifeline, offered by Ponoka FCSS, is a personal emergency response system that links you to 24-hour emergency assistance from trained personnel at the push of a button. Having a personal emergency response system allows you to live independently with the assurance that help will be available whenever you need it. The Lifeline System also reassures family members and friends. 

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Levels of Service
 

Basic

This level of service does not automatically detect falls - the button must be pressed by the subscriber to summon help. 

Auto-Alert

This level of service does not require the subscriber to push the personal help button to obtain assistance.  If the subscriber falls, the Lifeline Communicator automatically transmits a signal to the emergency response centre.

GoSafe

This level of service does not require the subscriber to push the personal help button to obtain assistance and does not require the subscriber to remain within 500m of the base unit.  If the subscriber falls, the GoSafe smart pendant will automatically transmit a signal to the emergency response centre. Various locating technologies will be used to pinpoint the location of the subscriber.

Cost of Lifeline Services
 

Installation Fee

There is a one-time installation fee of $40.

Lockbox Fee

There is a one-time installation fee of $10.

Monitoring Fee

There is a monthly monitoring fee of $40 for all units - basic, auto-alert and GoSafe.

The monthly monitoring fee is payable to Ponoka FCSS. (A month is defined as the calendar month.)

Lifeline charges the full monthly monitoring fee even if the Lifeline is only installed for a portion of the month or when the subscriber is away from home for a portion of a month.

Coverage may be available through Alberta Seniors Benefit or Veteran Affairs. Legion members can also apply for coverage for Lifeline.

Adding Lifeline to Your Care

You’ve decided you want Lifeline installed for yourself or a family member – now, what do you do?
 

1.    Find 3 family members, friends, or neighbours who agree to be responders. Obtain basic information for your responders—their names, addresses, phone numbers, and distance from the subscriber's home.

2.    Call the Ponoka FCSS office at 403-783-4462 to set up an appointment to speak to the Program Coordinator. You can also fill out the form below and return it to our office at 5006 -52 Avenue during office hours (8:00 am - 12:00 pm; 1:00 pm - 4:30 pm) or put it in the drop-box located to the right of the office doors after office hours.

Lifeline Registration Form

If completing the form above, please include the following information on the form:

  • Whether you have a pacemaker or defibrillator (on page 2 under Special Needs)
  • Your Personal Alberta Health Care Number (anywhere on page 1)
  • Your Doctor's name and phone number (anywhere on page 1)
     

3.    In preparation for the installation, you will need to prepare a list of medications, medical conditions, and personal contact information. You will also need to have the responders’ information available.

The responders are not required to be present at the installation.
 

4. A knowledgeable member of the Ponoka FCSS team will come to the home to install Lifeline and provide an explanation of how to use the system.

We will also contact the responders to ensure that they know their responsibilities as responders.
 

5. The subscriber will need to test their system on a monthly basis to ensure that it is still working properly.

Gain Peace of Mind With Lifeline

If you or someone you know who lives alone would benefit from Lifeline, contact Ponoka FCSS. We can install a system to provide everyone with peace of mind while maintaining your independence.

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